Fluvi Assistant - An AI customer support email writing tool

 

Does customer support take up too much of your or your team's time?

In the Amazon Seller and e-commerce business dealing with customers is often a daily occurrence. It's an activity that greatly affects sales and customer satisfaction. Serving a customer well can turn a disappointed person into a hero. The quicker and higher quality of the help provided, the more likely it is that an interaction with a customer will result in a positive experience for them.

Fluvi is an analytics software designed for Amazon FBA Sellers and e-commerce companies. Fluvi Assistant, perhaps Fluvi's most novel feature will help users answer customer support messages with a single click. The tool uses AI to read, interpret, and answer emails from customers. The generated answers work great "out of the box" for general questions or concerns. The answers can be further improved and customized through the Fluvi platform by adding supporting documents linked to products.

More info: https://dash.fluvi.com/assistant
 

Detailed and precise answers

Once the Assistant extension is installed in your Chrome browser it will overlay an "AI Response"-button on customer support messages in Amazon Seller Central, Helpscout, and Gmail. When AI Response is clicked, Assistant will generate a custom-written response to the customer's email, right on the platform. It will consider everything the customer has said, including previous messages, and write a sensible and helpful answer to the customer. To guide Assistant when dealing with product-specfic customer questions, eg. "How many ounces does this item weigh?", Fluvi users can add this type of information as documents on the Fluvi platform. Assistant will read documents linked to specific or all products, understand how a specific question should be answered, eg. "The item weighs 2.5 ounces", and generated an answer with this information in mind.
 

Are you selling in several marketplaces and often get customer emails in foreign languages?

Assistant will automatically detect the language of the incoming email and use the same language when generating a response. The responses generate within seconds in any language. A received customer support email in Spanish will be answered in Spanish but with an English translation provided. A French email will be answered in French, and so on.

To sum it up, Fluvi Assistant will make answering customer support emails easier, quicker, and likely give better results than doing by hand or template. AI responses generate within seconds to any customer support message and by guiding Assistant a bit through Documents, the responses frequently turn out perfect. A real helper to any Amazon FBA Seller or e-commerce company that receives at least a few customer service emails per week.

To try Fluvi Assistant, create or log in your Fluvi account at https://dash.fluvi.com/ and install the Assistant extension for Chrome browser, https://dash.fluvi.com/assistant. New users enjoy a 14 day free trial with no bank card requirement.

 

Requirements to use Assistant

Active Fluvi account: free trial or paid plan, https://dash.fluvi.com/
Credits in the account (1 credit/generated response)
Chrome Browser
Install extension from Chrome Store, https://dash.fluvi.com/assistant
 

Platforms supported:

Amazon Seller Central
Gmail
HelpScout